It seems that customers are becoming increasingly frustrated with the recent poor quality of Tim Hortons cups. There have been reports of cups that collapse or split at the seams shortly after being filled with hot beverages.
Although Tim Hortons says they have received very few reports regarding this issue, complaints go back several months, with one customer saying she experienced this issue more than a dozen times in a two month period. Some customers who have complained say that their complaints were dismissed or ignored.
Tim Hortons says that there have been few complaints in the last few days, despite millions of hot beverages being served. However, they do say that they apologize to those who received a cup that fell short of expectation, and that they do work closely with suppliers and restaurants to ensure a quality experience for guests.
Have you experienced any issues recently with disintegrating Tim Hortons cups?